Patient Satisfaction
What you can do to understand and improve patient satisfaction.
To reduce churn (losing patients), you need to encourage patients to complain so you can quickly resolve their problem. This is especially important in this age of social media where it is so easy and fast for a patient to "get a microphone" (Yelp, Facebook, Twitter...) and start sharing bad news.
TIP: Give patients a reward for complaining. Include a coupon for a cup of coffee at Starbucks with the survey as a thank you for completing the survey. Or, instead of a Starbucks coupon, give them a toothbrush or something...
Premium Membership is required to see the rest of this article
Already a Premium Member? Please sign in now.
What's your time worth? Want immediate access to all Premium Member articles? Join Now
Customer Satisfaction & Loyalty
Social Media
Word-of-mouth
Brand Building
Sell More
- Create Customer Contact Plans
- Understand Customer Lifecycles
- Sell More to Existing Customers
- Identify Most Profitable Customers
- Customer Retention
- Treat Customers like VIPs
- Improve Customer Satisfaction
- Improve Patient Satisfaction
- Fire Difficult Customers
- Deal With Customer Complaints
- Manage Your Online Reputation
Sales
Copyright © 2009 - 2012 by MarketingZone™ Inc. All rights reserved.
No part of this work, including design, content, and underlying technology on all pages, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, screen capture, and recording or by an information storage or retrieval system, without the prior written consent of the publisher, except in the case of brief quotations referenced with full attribution. Pages may be printed for the sole use of the person printing them. MarketingZone content is available via content license. Address inquiries to licensing@marketingzone.com.
MarketingZone™ is a trademark of MarketingZone, Inc.